Return & Refund Policy

Returns email: returns@electrical4less.co.uk. Please include your Order number and a clear description of the reason for the return.

Return address: Electrical4Less Ltd, 9 Seagrave Road, London, SW6 1RP.

For voluntary returns and Business Customer returns, please obtain return instructions before sending Goods. A Consumer does not lose a statutory cancellation right merely because prior authorisation was not obtained.

If you are a Consumer who bought online or by another distance-selling method, you normally have a statutory right to cancel without giving a reason, subject to statutory exceptions. For a single delivery, you must tell us that you are cancelling within 14 calendar days after the day on which you, or a person nominated by you other than the carrier, receives the Goods. Where one Order contains multiple Goods delivered on different days, the period ends 14 days after the last item is received. Where Goods are delivered in multiple lots or pieces, it ends 14 days after the last lot or piece is received. For regular delivery of Goods over a defined period, it ends 14 days after the first delivery is received.

After telling us that you are cancelling, you must return the Goods without undue delay and no later than 14 calendar days after the cancellation notice, unless we agree to collect them.

In addition to statutory rights, Electrical4Less offers a voluntary 30-day change-of-mind return policy for eligible Goods. You must contact us within 30 calendar days of delivery.

If you are still within a valid statutory cancellation period, your statutory rights take priority. We will not use the voluntary policy to reduce a statutory refund.

Business and trade purchases do not have the Consumer statutory cooling-off right. Electrical4Less nevertheless offers a voluntary 30-day return facility for eligible correctly supplied unwanted Goods.

• Request return authorisation within 30 calendar days of delivery.
• Do not send Goods until return instructions or authorisation have been issued.
• Goods must be unused, uninstalled, unconnected, complete and in original undamaged, fully resalable packaging.
• The Business Customer pays return carriage, insurance and safe packaging.
• Original delivery charges are not refunded.
• If the Order qualified for free outbound delivery, no delivery charge was paid by you at checkout, but Electrical4Less still incurred the cost of sending the Order. Where all Goods are returned, or a partial return reduces the value of the Goods you keep below the free-delivery threshold that applied to the Order, we will deduct from the refund or credit the actual outbound courier or carriage cost incurred by us for sending the Order. No markup will be added.
• Any reasonable supplier restocking or handling charge actually incurred may be deducted where notified before return authorisation.
• Goods not returned in the required condition may be refused or credited at a reduced amount.

We may check model numbers, serial numbers, batch identifiers, accessories and other identifying features. Goods that do not match our supply records, or returns reasonably suspected to involve substitution, tampering or fraud, may be held while we investigate and may be refused.

The following Goods are excluded from our voluntary change-of-mind return policies only where the relevant exclusion was clearly stated in these Terms, on the product page, in a quotation, or in other information provided before the Order was placed:

• cut-to-length cable, LED strip and other Goods cut or prepared to a requested length;
• bespoke, personalised, made-to-order or specially configured Goods;
• supplier-direct, trade-only, special-order or non-stock Goods ordered specifically for the customer;
• Rako products and other ranges expressly identified as non-returnable;
• selected LSZH cable products expressly identified as non-returnable;
• 3 metre and other long-length trunking, conduit, cable management, channel, tray and similar products where identified as non-returnable;
• clearance, off-cut, obsolete or discontinued Goods where identified as non-returnable;
• installed, connected, altered or visibly used Goods; and
• any product clearly marked before purchase as ‘Non-returnable’ or excluded from the 30-day voluntary policy.

For Consumers, these voluntary exclusions do not remove statutory rights where Goods are faulty, misdescribed or incorrectly supplied, and they do not remove the statutory change-of-mind right unless a legal exception genuinely applies.

Consumer rights for faulty Goods are separate from change-of-mind returns. Under the Consumer Rights Act 2015, Goods must be of satisfactory quality, fit for purpose and as described.

• A Consumer may have a statutory short-term right to reject non-conforming Goods within 30 days.
• Depending on the circumstances, repair or replacement may be available.
• If repair or replacement is unavailable, unsuccessful, not provided within a reasonable time or causes significant inconvenience, further remedies may include a price reduction or final rejection/refund.
• Manufacturer warranties are additional to statutory rights.

Contact returns@electrical4less.co.uk. We may request photographs, installation details or a reasonable opportunity to inspect or test the Goods. Where the law requires us to pay return or collection costs for faulty, misdescribed or incorrectly supplied Goods, we will do so.

Business Customer claims are governed by the applicable Contract terms and business sale law. Please notify us in writing promptly after discovering a problem and give us a reasonable opportunity to inspect or test the Goods.

Where a Business Customer establishes a breach of an applicable contractual obligation, then subject to applicable law and the circumstances, we may repair, replace, re-supply or refund the affected Goods.

We are not responsible for problems caused by misuse, incorrect installation, unauthorised repair or alteration, abnormal conditions, failure to follow instructions or good trade practice, negligence, accident or normal wear and tear.

Please check deliveries as soon as reasonably possible. Report any shortage, visible transit damage, opened or resealed parcel, incorrect item or other delivery discrepancy immediately and, wherever reasonably practicable, within 24 hours.

Quick reporting helps us preserve courier tracking, parcel-weight information, warehouse records, CCTV or photographs, supplier evidence and packaging evidence. A Consumer does not automatically lose statutory rights because a genuine problem is reported after 24 hours.

Please retain all packaging and courier labels until we confirm they are no longer required.

• Order or invoice number;
• details and quantities of missing, damaged or incorrect Goods;
• total number of parcels received;
• clear photographs of every parcel, label and relevant damage;
• photographs showing all Goods received; and
• delivery date and, where known, who accepted the delivery.

Electrical Goods and manufacturer boxes should be protected inside suitable outer courier packaging. Do not place courier labels, writing or strong tape directly onto manufacturer retail packaging where this would damage its resale condition.

For voluntary Consumer returns and Business Customer returns, you are responsible for arranging suitable return carriage and for protecting and insuring the Goods until they are received by us. We recommend a tracked service with sufficient compensation cover.

Different rules apply where a Consumer has exercised a statutory cancellation right or where we have arranged the return of faulty, incorrect or misdescribed Goods; nothing in this section reduces statutory rights.

Refunds required by Consumer law will be made using the same means of payment used for the original transaction unless you expressly agree otherwise, and we will not charge any fee for making the refund. Voluntary Consumer refunds and Business Customer refunds or credits may be made to the original payment method or by another method agreed between us and the customer.

An automated Order Acknowledgement does not normally constitute acceptance. Before a Contract is formed, you may withdraw your Order and we may decline it.

Bespoke, made-to-specification, cut-to-length, specially configured or specifically procured Goods may be expressly accepted before dispatch so that processing can begin. If a Contract has already been formed for those Goods, cancellation rights depend on customer status, the agreed terms and applicable law.

For Consumers, an ordinary supplier-sourced or ‘special order’ item is not automatically excluded from statutory cancellation rights merely because we did not hold it in stock.

For Business Customers, once we have expressly accepted an Order for special-order, non-stock, supplier-direct, bespoke, configured, cut-to-length or other Goods procured specifically for that Business Customer, there is no automatic change-of-mind cancellation right. If we agree to cancel, we may recover reasonable irrecoverable supplier cancellation, restocking, carriage, customisation or other direct costs actually incurred, without double recovery and after taking reasonable steps to mitigate avoidable loss.

Nothing in this policy excludes, restricts or replaces rights or remedies that cannot lawfully be excluded. Consumer statutory rights include rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.