Is “Next Day Delivery” guranteed ?
The courier’s goal is to delivery parcels next day, but it is not something they can guarantee 100%. Occasionally couriers come across unforeseen situations and your parcel may be delivered later than expected. You can track you parcel on DPD’s app or email and and we’ll send you an update.
Download DPD app – https://www.dpd.com/be/en/receiving/mydpd-app/
Are all items from your website in stock?
No. Our website shows what we keep in stock and in what quantities. The system is accurate but we cannot guarantee 100%.
We’ll contact you, if there is an issue with your order. You can cancel the order or order an alternative products.
What does “Dispatch 1-3 Days” mean?
Items that we do not stock when ordered are sent to us by our trusted suppliers and the website shows estimated time of dispatch from us to you.
Ever since the start of the pandemic till now there have been supplies shortages, so it may happen that the item you ordered is out of stock for a longer period of time.
If this happens, we’ll contact you asap and advise. You can cancel the order if the lead time is too long.
Can you quote a project?
Yes. Please use our “add to quote” feature to add all the items you need. Additionally please send product codes and quantities of any products we do not keep on our website.