FAQ & Help

Our standard delivery service uses DPD’s next-day option. While most parcels arrive the next working day, this is not a guaranteed service. Delays can occasionally happen due to courier issues outside our control, and refunds for delays are not provided.

Some suppliers, such as Rako, apply fixed insured courier charges due to the high value of their products. Univolt deliveries include oversized courier fees for long 3-metre items, which must be shipped directly. These charges are passed on at cost.

Before we send a Dispatch Confirmation, no contract has normally been formed for the goods (unless we have expressly accepted a bespoke or special-order item earlier in writing). You can usually cancel before dispatch and receive a full refund for the affected goods and any associated delivery charge.

If we have expressly accepted a special-order, bespoke, cut-to-length or supplier-direct order before dispatch, different cancellation rules may apply as stated in our Terms & Conditions of Sale and on the product page or quotation.

“Dispatch 1–3 Days” is an estimate of when we will dispatch the item from our warehouse, not the total delivery time to your address. Some products must first be received from a supplier, grouped with the rest of your order, and then sent to you.

Courier delivery estimates (including next-day options) apply once the item is ready for dispatch, not from the date you place the order.

If you order multiple items before our cut-off time (and our suppliers’ cut-off times), we can often receive everything the next working day and dispatch for next-day delivery to you. Supplier-direct items may be dispatched separately.

Our website shows what we physically keep on our shelves, including live quantities. However, even if an item isn’t on our shelves, it may still be available for delivery from our suppliers.

If you’re unsure, WhatsApp us with the product SKU and we’ll confirm availability and estimated lead times.

Please notify us promptly by emailing returns@electrical4less.co.uk with clear photos of the issue and packaging. We may require the goods to be returned for inspection. Depending on the case, we will repair, replace, or refund in line with our Return & Refund Policy.

We recommend checking your delivery on arrival and reporting any visible damage or shortage as soon as reasonably possible. Prompt notification helps us investigate with couriers and suppliers. This does not replace your statutory rights for faulty, misdescribed or incorrectly supplied goods.

It depends on your customer type and the goods ordered. Our policy has three separate layers — please see our full Return & Refund Policy:

• Consumer statutory right: if you bought online as a consumer, you normally have 14 calendar days to cancel without giving a reason, subject to legal exceptions (e.g. cut-to-length cable, personalised goods).

• Electrical4Less voluntary 30-day policy: in addition, we offer eligible consumer customers a voluntary 30-day change-of-mind return for unused, resalable goods.

• Exclusions: supplier-direct, special-order, trade-only and non-returnable goods are excluded from our voluntary policies only where this was clearly stated on the product page or before purchase. Business/trade customers have different rules.

It depends on the reason for the return:

• Faulty, damaged or incorrect goods: we will cover reasonable return costs.

• Voluntary change-of-mind returns: original outbound delivery charges are not refunded under our voluntary policy.

• Free delivery orders: if your order qualified for free outbound delivery, we may deduct the actual courier cost we incurred when sending the order from a voluntary-return refund (no markup added). Statutory consumer cancellation rules may require different treatment.

• Statutory consumer cancellation: standard outbound delivery is refunded as required by law; premium delivery above the standard amount is not.

Full details are in our Return & Refund Policy.

We cannot accept voluntary returns caused by misuse, incorrect installation, negligence, lack of maintenance, normal wear and tear, or unauthorised alterations/repairs. Goods excluded before purchase (non-returnable, special-order, cut-to-length, etc.) are excluded from our voluntary policies but statutory rights for faulty or misdescribed goods still apply to consumers where the law requires.

Once we receive and inspect your return, refunds are usually processed within 5–7 working days back to your original payment method. Statutory consumer refunds must be made within the timeframes required by law — see our Return & Refund Policy.

No — identifying electrical faults is the job of a qualified electrician. We do not provide electrical services, and we cannot diagnose issues over the phone.

Our role is to supply electrical goods to electricians and contractors. If you have a fault, please hire a qualified electrician. Once they know what’s required, they can get in touch with us to order the correct parts and equipment.

We are always happy to connect electricians with the right manufacturer or technical department for specialist support.

We provide heavily discounted prices, and in order to do that we need to keep processing and paperwork time to a minimum.

If you need a quote, please help us by sending a full list that includes:

• Brand names

• Product SKUs (codes)

The more detail you provide, the sooner we can return your quote and give you the best possible pricing.

If you’re unsure of product SKUs, we’re happy to provide supplier catalogues to help you identify the correct items.

We already offer heavily discounted prices, and in many cases the prices shown on our website are the best we can do—especially on the most popular items.

Sometimes customers ask for an extra reduction, but if there’s no further margin available, the price simply is what it is. Unless you’re a retailer buying thousands of RCBOs each month, a few pence difference usually doesn’t make a meaningful impact compared to the service, stock availability, and delivery we provide.

Absolutely. If there’s a product you need that isn’t shown on our website, please send us your requirements and we’ll do our best to source it for you. Special-order and non-stock items may be subject to supplier lead times and return exclusions as stated before you confirm the order.

Yes — we are happy to ship worldwide and have experience sending goods across the globe. However, international orders cannot be placed directly through our website. All export orders are treated as special orders and are non-returnable.

Please note the following firm rules apply to everyone:

• Ordering – Contact us directly with your requirements. International orders cannot be processed through our online checkout.

• Commercial Invoice Fee – A £10 administration fee applies to all export orders.

• Customs & Taxes – All local customs duties, taxes, and import charges are the buyer’s responsibility.

• Warranty & Liability – Products are covered by our standard UK warranty. For international customers, warranty is strictly on a return-to-base basis. The buyer must cover all shipping costs (to and from the UK), duties, and taxes related to any warranty claim.

• Insurance – We strongly recommend purchasing shipping insurance. Without insurance, the buyer accepts full responsibility for all risks once goods leave the UK.

• Agreement – By confirming an international order, you agree to cover all costs relating to delivery, returns, or exchanges, and you accept these terms in full.