Terms & Conditions of Sale

Electrical4Less Ltd is a private limited company registered in England and Wales under company number 11129469. Our registered office is 9 Seagrave Road, London, SW6 1RP. Our VAT number is 287965528.

Our website is www.electrical4less.co.uk (the “Site”).

General and order enquiries: sales@electrical4less.co.uk or 020 7736 5755. Returns and product-problem enquiries: returns@electrical4less.co.uk. Postal address: Electrical4Less Ltd, 9 Seagrave Road, London, SW6 1RP.

In these Terms: “Goods” means products supplied by us; “Order” means your request to purchase Goods; “Order Acknowledgement” means an automated or manual message confirming that we have received your Order; “Dispatch Confirmation” means our communication confirming that Goods have been dispatched; and “Contract” means the legally binding contract for the sale of Goods.

A “Consumer” is an individual acting for purposes wholly or mainly outside that individual’s trade, business, craft or profession. A “Business Customer” is any person, company, partnership, organisation or other customer acting wholly or mainly for business, trade, craft or professional purposes.

If you place an Order on behalf of a business, you confirm that you have authority to bind that business. Where an Order is placed for business purposes, the Business Customer provisions apply even if an individual uses a personal payment card or delivery address.

The display of Goods on our Site is an invitation to place an Order and is not, by itself, a contractual offer by us.

When you submit an Order, you make an offer to buy the Goods on these Terms. An Order Acknowledgement, payment authorisation, payment receipt or other automated message confirming receipt of your Order does not mean that we have accepted it.

Unless we expressly accept an Order earlier in writing, the Contract is formed when we send the Dispatch Confirmation for the relevant Goods. Where an Order is split into separate dispatches, a separate Contract may be formed for each dispatch.

For Goods that are bespoke, made to specification, cut to a requested length, specially configured, or ordered specifically for you, we may expressly accept the Order before dispatch so that we can begin procurement or manufacture. If we do this, our written acceptance will state that the Order has been accepted and a Contract has been formed.

Before a Contract is formed, we may decline an Order for any lawful reason, including an obvious pricing or listing error, incorrect discount, stock or supplier unavailability, discontinued Goods, a technical or payment-system error, delivery restrictions, suspected fraud or misuse, or where we reasonably cannot fulfil the Order.

If we do not accept an Order and money has already been taken, we will refund the amount paid for the affected Goods and any associated delivery charge without undue delay.

After a Contract has been formed, we will not cancel it merely because we have changed our mind. We may end or suspend the Contract only where these Terms or applicable law allow us to do so.

We take reasonable care to keep product descriptions, technical information, prices, discounts, VAT, delivery charges and availability information accurate. However, typographical mistakes, data errors, supplier-data errors, software faults and other website errors can occur.

If we identify an error before accepting your Order, we may correct the information and ask whether you wish to proceed on the corrected terms, or we may decline the Order. You are not obliged to proceed at the corrected price.

If an obvious pricing or discount error is discovered after an Order has been submitted but before a Contract has formed, we are not obliged to supply the Goods at the incorrect price.

Once a Contract has been formed, any correction, cancellation or other remedy will be dealt with in accordance with the Contract and applicable law.

Product images are illustrative. Packaging, labels and minor cosmetic details may change. Any variation will not permit us to supply materially different Goods from those ordered.

Some Goods are sourced from suppliers after an Order is placed. Supplier lead times, website timers, dispatch estimates and delivery estimates are estimates only unless we expressly agree a guaranteed date in writing.

We do not guarantee supplier stock availability. Where Goods become unavailable, we will contact you with available options, which may include waiting, choosing an alternative, cancelling the affected Goods or receiving a refund.

Prices and delivery charges shown at checkout apply to the Order subject to correction of an error before acceptance. VAT will be charged at the rate required by law.

Available payment methods are those shown at checkout. We may obtain payment authorisation or take payment before dispatch. Taking or authorising payment does not, by itself, constitute acceptance of your Order.

You must provide accurate billing, contact and delivery information. We may delay or decline an Order if payment cannot be authorised, security checks are not satisfied or required information is incomplete.

We may carry out proportionate fraud, identity, address and payment-security checks and may request additional verification before accepting or dispatching an Order. Nothing in these Terms prevents a customer from using any lawful payment-dispute or chargeback right, but knowingly making a false payment dispute or misrepresenting receipt, return or condition of Goods may amount to fraud and may be investigated.

For Business Customers supplied on an agreed credit account, any separate written credit terms also apply. Unless expressly agreed otherwise, amounts are payable in full without set-off, counterclaim or deduction except where required by law.

For overdue Business Customer invoices, we reserve the right to claim statutory interest, fixed compensation and any additional reasonable recovery costs available under the Late Payment of Commercial Debts (Interest) Act 1998 and related legislation, unless a different contractual late-payment remedy applies. Our decision not to claim such amounts on one occasion does not waive the right to claim them on another.

Delivery options, charges and any product-specific supplier-direct charges will be shown or made available before checkout. Free-delivery thresholds do not necessarily apply to supplier-direct, long-length or other specially identified Goods.

For Consumers, unless a different delivery period has been agreed before the Contract is formed, we will deliver the Goods without undue delay and no later than 30 days after the Contract is formed. Where a supplier lead time or later delivery period exceeding 30 days is clearly presented before the Order is placed and you expressly accept or acknowledge that period as part of the ordering process, that period will be the agreed delivery period. A general or indicative estimate that has not been agreed does not, by itself, extend the 30-day period.

For Business Customers, stated delivery dates and lead times are estimates unless we expressly confirm in writing that a date is guaranteed or of the essence.

If delivery is delayed by circumstances outside our reasonable control, we will take reasonable steps to minimise the effect. Consumer rights relating to late delivery are not affected.

For Consumers, risk in the Goods passes when the Goods come into the physical possession of you or a person identified by you to take possession, subject to applicable law. For Business Customers, risk passes on delivery to the agreed delivery address or collection by your nominated carrier, as applicable.

Title to Goods supplied to a Business Customer does not pass until we have received in full all sums due for those Goods and their delivery.

If nobody is available to accept delivery, the carrier may follow its normal safe-place, neighbour, collection-point or redelivery process where authorised and lawful. Additional redelivery or storage costs caused by the customer may be charged where permitted.

Where delivery fails, is refused, cannot be completed, or Goods are returned to us because the customer supplied an incorrect or incomplete address, failed to collect, or failed to follow reasonable carrier instructions, we may charge or deduct the reasonable additional courier, redelivery, return-to-sender or storage costs actually incurred by us, to the extent permitted by law and provided the failure was not caused by us or our carrier. For Consumers, this does not restrict statutory cancellation, delivery or refund rights.

Electrical products should be checked as soon as reasonably possible after delivery for quantity, model, specification, visible damage and completeness.

Do not book or commence installation, electrical work, building work or contractor attendance until the Goods required for that work have been received and checked as correct, complete, undamaged and suitable for the intended installation.

For Business Customers, to the fullest extent permitted by law and subject to the liability provisions below, we are not responsible for avoidable labour charges, contractor attendance, site delay, removal, reinstallation or similar losses caused by a failure to check Goods before installation or scheduled work.

For Consumers, nothing in this clause limits rights or remedies that cannot lawfully be limited.

Please inspect parcels promptly. If Goods are missing, damaged, opened, resealed, tampered with or incorrectly supplied, notify returns@electrical4less.co.uk as soon as possible and, wherever reasonably practicable, within 24 hours of delivery.

The 24-hour request is important because courier tracking, parcel weights, CCTV, supplier records and packaging evidence may be time-sensitive. For Consumers, reporting after 24 hours does not automatically remove statutory rights.

Please retain all packaging and courier labels and provide, where reasonably available, the Order number, photographs of all parcels and labels, photographs of the Goods received, quantities received, delivery date and details of the person who accepted delivery.

We may reasonably investigate the report using stock records, picking/packing records, CCTV or photographs where available, courier tracking and parcel weights, supplier information and other relevant evidence.

Where the evidence confirms that Goods were not supplied, were damaged in transit or were incorrectly supplied, we will provide the remedy required by applicable law or agreed with you.

This section applies only if you are a Consumer buying online or by another distance-selling method.

In addition to statutory rights, we offer Consumers a voluntary change-of-mind return period for eligible Goods. A return request must be made within 30 calendar days of delivery. This voluntary policy does not replace, restrict or reduce statutory rights.

Where a Consumer is still entitled to exercise the statutory 14-day cancellation right, the statutory rules in section 9 take precedence. In particular, we will not apply this voluntary policy to avoid refunding standard outbound delivery where the law requires that delivery charge to be refunded.

Consumer Goods must be of satisfactory quality, fit for purpose and as described, subject to the Consumer Rights Act 2015. Statutory remedies depend on the circumstances and are separate from the change-of-mind rights above.

• Where Goods do not conform to the Contract, a Consumer may have a short-term right to reject within the statutory 30-day period.
• Where applicable, a Consumer may instead or subsequently be entitled to repair or replacement.
• If a repair or replacement is unavailable, unsuccessful, not provided within a reasonable time or causes significant inconvenience, a Consumer may have a right to a price reduction or final rejection/refund.
• Any manufacturer warranty is additional to, and does not replace, statutory rights.

Please stop using Goods where continued use could cause damage or create a safety risk, retain the Goods and relevant packaging where reasonably possible, and contact returns@electrical4less.co.uk. We may ask for photographs, installation information or a reasonable opportunity to inspect or test the Goods. This does not reduce statutory rights.

Where Goods are faulty, misdescribed or incorrectly supplied and the law requires us to bear return costs, we will provide or reimburse reasonable return or collection costs.

Business Customers do not have the Consumer statutory cooling-off right. For correctly supplied unwanted Goods, Electrical4Less offers a separate voluntary 30-day Business Customer return facility subject to this section.

• You must request return authorisation within 30 calendar days of delivery.
• No return should be sent until we issue return instructions or authorisation.
• Goods must be unused, uninstalled, unconnected, complete and in their original undamaged, fully resalable packaging.
• You are responsible for return carriage, insurance and safe packaging.
• Original outbound delivery charges are non-refundable.
• If the Order qualified for free outbound delivery, no delivery charge was paid by you at checkout, but Electrical4Less still incurred the cost of sending the Order. Where all Goods are returned, or a partial return reduces the value of the Goods you keep below the free-delivery threshold that applied to the Order, we will deduct from the refund or credit the actual outbound courier or carriage cost incurred by us for sending the Order. No markup will be added to that deduction.
• We may deduct any reasonable supplier restocking charge, handling charge or other direct return cost actually incurred by us, provided the applicable charge is notified before we authorise the return.
• Goods arriving incomplete, marked, used, installed, damaged or with damaged manufacturer packaging may be refused or credited at a reduced amount reflecting the loss in value.

We may verify model numbers, serial numbers, batch identifiers, accessories and other identifying features. Goods that do not match our supply records, or returns reasonably suspected to involve substitution, tampering or fraud, may be held while we investigate and may be refused.

For Business Customers, Goods will be supplied subject to the express terms of the Contract and applicable provisions of the Sale of Goods Act 1979 and other applicable law, to the extent those provisions have not been lawfully excluded or varied.

You must inspect Goods promptly and notify us in writing of any alleged shortage, transit damage, incorrect supply or defect as soon as reasonably practicable. Transit issues should, wherever practicable, be reported within 24 hours of delivery and other alleged defects promptly after discovery.

You must give us a reasonable opportunity to examine or test the Goods and must not continue to use Goods where doing so may worsen the alleged defect or loss.

Where a Business Customer establishes that Goods breach an applicable contractual obligation, then, subject to applicable law and the circumstances, we may repair, replace, re-supply or refund the affected Goods. Nothing in these Terms excludes any right or liability that cannot lawfully be excluded.

We are not responsible for defects caused by incorrect installation, misuse, unauthorised alteration or repair, abnormal conditions, failure to follow instructions or good trade practice, neglect, accident or normal wear and tear.

Before a Contract is formed, either party may withdraw from the proposed transaction, subject to any separate Contract already formed for bespoke, cut-to-length, made-to-order or expressly accepted Goods.

After a Contract is formed, Consumers may end it where they have a statutory or contractual right to do so. Business Customers may end it only where these Terms, another written agreement or applicable law permits.

We may suspend or end a Contract where you materially breach it, fail to pay sums due, provide fraudulent or materially false information, use the transaction unlawfully, or where performance becomes unlawful or impossible. For Consumers, any such action will be subject to mandatory consumer law.

If we end a Contract because we are unable to supply Goods for reasons not caused by you, we will refund sums paid for Goods not supplied and any associated delivery charge within the period required by law.

We are not responsible for delay or failure caused by events outside our reasonable control, including carrier disruption, supplier failure, utility or network failure, fire, flood, severe weather, epidemic, industrial action, civil disorder, war, terrorism, governmental action or similar events.

We will take reasonable steps to minimise the effect. If an affected obligation cannot be performed for a material period, either party may have a right to end the affected part of the Contract. Any refund due will be made within the period required by applicable law.

We use personal information in accordance with our Privacy Policy available at www.electrical4less.co.uk/privacy-policy/.

If you have a complaint, please contact sales@electrical4less.co.uk or write to Electrical4Less Ltd, 9 Seagrave Road, London, SW6 1RP. Product and returns issues can also be sent to returns@electrical4less.co.uk. We aim to acknowledge and investigate complaints promptly and within a reasonable time, but we do not create a fixed contractual response deadline unless one is required by law or expressly agreed in writing. If a Consumer dispute remains unresolved after our internal complaints process and an alternative dispute resolution arrangement is available to the Consumer, or we are required or agree to use one, we will provide the information required by applicable law. Unless participation is legally required or we expressly agree to it, these Terms do not commit us in advance to participate in ADR.

• If any provision is found unlawful or unenforceable, the remaining provisions continue in effect.
• A delay in enforcing a right does not waive that right.
• Business Customers may not assign a Contract without our written consent. We may assign our rights and obligations as part of a business transfer, reorganisation or similar transaction, subject to applicable law.
• These Terms and the documents expressly incorporated into them form the agreement relating to the relevant sale, subject to any written terms expressly agreed by us.

These Terms and Contracts are governed by English law. Business Customer disputes are subject to the exclusive jurisdiction of the courts of England and Wales. Consumers retain any mandatory protections and jurisdiction rights available under the law applicable to them.