Return & Refund Policy

At Electrical4Less, we aim to provide a fair, transparent, and straightforward returns policy for all our customers.

Faulty, Damaged or Incorrect Goods

We warrant that goods supplied will:

• Match their description
• Be free from material defects in design, workmanship and materials
• Be of satisfactory quality and fit for their intended purpose, where applicable under UK law

If any goods you receive are faulty, incorrect or damaged on arrival, please:

• Notify us immediately at returns@electrical4less.co.uk
• Include clear photographs of the issue and packaging, as this helps us raise courier or supplier claims
• Retain the goods and packaging until we confirm the next step

Goods may need to be returned for inspection before a resolution is issued. At our discretion, we may repair, replace or refund the affected goods.

Important: All orders must be checked within 24 hours of delivery. Any damage, shortage, incorrect item or delivery issue must be reported within this timeframe. If items are delivered directly from our manufacturers or suppliers and you do not notify us within 24 hours, we may be unable to raise a claim or recover costs from them, which may affect whether a replacement or refund can be provided.

We are not liable for issues resulting from:

• Continued use after a fault has been identified or reported
• Misuse, incorrect installation, negligence or lack of maintenance
• Normal wear and tear
• Alterations or unauthorised repairs
• Failure to follow product instructions, manufacturer guidance or industry best practice

Change of Mind – 30-Day Return Policy

You may return eligible goods within 30 calendar days of receiving your order if:

• The items are unopened, unused and in resalable condition
• The goods are returned in their original packaging with all accessories, manuals and documentation
• You cover the return shipping cost
• The item is not listed as non-returnable, trade-only, special order, bespoke or cut-to-length

If your order qualified for free delivery, we may deduct the actual outbound shipping cost from your refund.

Non-Returnable Items

The following items cannot be returned for change of mind once ordered, unless they are faulty, damaged on arrival or incorrectly supplied:

• Cut-to-length products, including cable, LED strip and similar products cut or supplied to a chosen length
• Bespoke, made-to-order, configured or special-order goods
• Rako products, which are supplied on a special-order / trade basis
• UK Cables LSZH cable products, including LSZH special-order cable lines
• 3 metre lengths of trunking, conduit, cable management, channel, tray or similar long-length products
• Items marked on the product page as “Non-returnable”, “Trade only”, “Special order” or “Ordered in for you”
• Installed, connected, opened or visibly used items
• Goods not in original packaging or missing accessories, fixings, manuals or documentation
• Items damaged due to poor return packaging
• Goods with writing, courier labels, tape or stickers applied directly to the manufacturer’s product packaging

Trade-only and special-order products: Some products we supply are intended for trade customers, contractors and professional installers only. Where a product is marked as trade-only, special order or non-returnable, it is supplied on that basis and is not accepted back for change-of-mind returns.

This does not affect your statutory rights where goods are faulty, damaged, incorrectly supplied or not as described.

Returns Process

To arrange a return:

1. Contact returns@electrical4less.co.uk with your order number and reason for return.
2. We will confirm whether the item is eligible for return and send you returns instructions.
3. Return goods to:

Electrical4Less Ltd

9 Seagrave Road Fulham, London SW6 1RP

Please do not return goods without contacting us first. Unauthorised returns may be refused or delayed.

Customer Responsibility for Safe Return

It is your responsibility to pack returned goods properly so they survive transit without damage. Electrical products are often fragile, heavy or supplied in manufacturer packaging that is not suitable as outer courier packaging.

You must also make sure the courier service you choose provides insurance that covers the full value of the goods being returned.

If goods arrive to us damaged, even if the damage happened with the courier, we cannot accept or refund them.

We will provide photographs and documentation so you can claim compensation from your courier directly.

Refunds

• Refunds will be issued within 30 calendar days of receiving the returned goods or proof of return, whichever is earlier.
• Most refunds are processed much faster if the return process is followed correctly.
• Refunds will be made to the original payment method.
• Deductions may be applied if items are not returned in acceptable condition, are missing parts or documentation, or require repackaging.

Delivery Information

Free Standard Delivery is available on orders over £100 + VAT (UK Mainland only).

• Orders are dispatched using DPD Next Day Delivery where available. This refers to the courier service used once the goods are ready for dispatch and does not guarantee that every item will be dispatched the same day.
• Some items shown on our website may need to be ordered from our suppliers before dispatch. Supplier lead times are estimates only and may change without notice.
• While most dispatched orders arrive the next working day, delivery times cannot be guaranteed. Occasional delays may occur outside our control, and refunds for delivery cannot be given where the courier service has been provided but delayed.
• Orders can be cancelled before dispatch for a full refund, excluding special-order, bespoke, cut-to-length, trade-only or non-returnable items where the order has already been processed with our supplier.

Statutory Rights

This policy applies to all purchases unless otherwise stated. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Sale of Goods Act 1979 where applicable to business-to-business transactions, or any other applicable UK law.

For help, please contact returns@electrical4less.co.uk.