FAQ & Help

Our standard delivery service uses DPD’s next-day option. While most parcels arrive the next working day, this is not a guaranteed service. Delays can occasionally happen due to courier issues outside our control, and refunds for delays are not provided.

Some suppliers, such as Rako, apply fixed insured courier charges due to the high value of their products. Univolt deliveries include oversized courier fees for long 3-metre items, which must be shipped directly. These charges are passed on at cost.

Yes, you can cancel your order before it is dispatched and receive a full refund.

Special orders are excluded, unless cancelled immediately before processing (for example, before cables have been cut by us or the supplier).

“Dispatch 1–3 Days” is the estimated time for delivery to you. Some products first need to be delivered to us, grouped with the rest of your order, and then sent on to you.

If you place an order with multiple items before our cut-off time (and our suppliers’ cut-off times), we can often receive everything the next day and ship it out for next-day delivery to you.

In some cases, if the item is in stock at the supplier and shipped directly, you may receive it the following day (1 day). In other cases, it may take up to 3 working days for dispatch.

Our website shows what we physically keep on our shelves, including live quantities. However, even if an item isn’t on our shelves, it may still be available for immediate delivery from our suppliers.

If you’re unsure, just WhatsApp us with the product SKU and we’ll confirm availability and delivery times.

Please notify us immediately by emailing returns@electrical4less.co.uk with clear photos of the issue and packaging. We may require the goods to be returned for inspection. Depending on the case, we will repair, replace, or refund.

⚠️ Important: All orders must be checked within 24 hours of delivery. Any issues must be reported within this timeframe. If items are delivered directly from our manufacturers/suppliers and you do not notify us within 24 hours, we may be unable to raise a claim or recover costs from them—meaning we cannot guarantee a replacement or refund.

Yes, you can return unwanted items within 14 days of receipt under our change-of-mind policy, provided the goods are unused and in resalable condition.

Special orders cannot be returned, unless cancelled immediately before processing (e.g., before cables have been cut).

If the item is faulty, damaged, or incorrect, we will cover return costs. If returned due to change of mind, delivery costs are non-refundable.

We cannot accept returns caused by misuse, incorrect installation, negligence, lack of maintenance, normal wear and tear, or unauthorised alterations/repairs.

Once we receive and inspect your return, refunds are usually processed within 5–7 working days back to your original payment method.

No — identifying electrical faults is the job of a qualified electrician. We do not provide electrical services, and we cannot diagnose issues over the phone.

Our role is to supply electrical goods to electricians and contractors. If you have a fault, please hire a qualified electrician. Once they know what’s required, they can get in touch with us to order the correct parts and equipment.

We are always happy to connect electricians with the right manufacturer or technical department for specialist support.

We provide heavily discounted prices, and in order to do that we need to keep processing and paperwork time to a minimum.

If you need a quote, please help us by sending a full list that includes:

• Brand names

• Product SKUs (codes)

The more detail you provide, the sooner we can return your quote and give you the best possible pricing.

If you’re unsure of product SKUs, we’re happy to provide supplier catalogues to help you identify the correct items.

We already offer heavily discounted prices, and in many cases the prices shown on our website are the best we can do—especially on the most popular items.

Sometimes customers ask for an extra reduction, but if there’s no further margin available, the price simply is what it is. Unless you’re a retailer buying thousands of RCBOs each month, a few pence difference usually doesn’t make a meaningful impact compared to the service, stock availability, and delivery we provide.

Absolutely. If there’s a product you need that isn’t shown on our website, please send us your requirements and we’ll do our best to source it for you.

Yes — we are happy to ship worldwide and have experience sending goods across the globe. However, international orders cannot be placed directly through our website. All export orders are treated as special orders and are non-returnable.

Please note the following firm rules apply to everyone:

• Ordering – Contact us directly with your requirements. International orders cannot be processed through our online checkout.

• Commercial Invoice Fee – A £10 administration fee applies to all export orders.

• Customs & Taxes – All local customs duties, taxes, and import charges are the buyer’s responsibility.

• Warranty & Liability – Products are covered by our standard UK warranty. For international customers, warranty is strictly on a return-to-base basis. The buyer must cover all shipping costs (to and from the UK), duties, and taxes related to any warranty claim.

• Insurance – We strongly recommend purchasing shipping insurance. Without insurance, the buyer accepts full responsibility for all risks once goods leave the UK.

• Agreement – By confirming an international order, you agree to cover all costs relating to delivery, returns, or exchanges, and you accept these terms in full.